I would like to compliment Digital Hold Systems on service and production for providing both message on-hold for our phones and background music in our showroom. Your company is not only providing higher quality products with better follow up than the previous vendor, but is also saving me money which I can utilize elsewhere. Since we can now update our messages every month rather than twice per year, our service and parts department managers have reported an increase in sales with regards to specials that are featured with message on-hold. We know the promotional messaging is working!
Dave DeLilloDeLillo Chevrolet,
There’s no doubt in my mind that the overall image of Broadway Volvo has been raised as a result of your message on-hold program.
Frank DiChristofanoOwner, Broadway Volvo
We were quite unaware of the intensity and impact of the recorded messages until we had customers asking for products they had learned about via the recorded message.
Roger L. MyersDirector of Loss Prevention, Dixieline Lumber
Digital Hold Systems really rescued us during a time of major transition – merging Time Warner Cable, Adelphia and Comcast into Time Warner Cable in Los Angeles in 2006. They stepped up and converted many locations with many equipment types into a simple, streamlined process quickly and professionally. We use hold messaging in our Pay-Per-View marketing strategy. This helps drive remote control ordering from customers who are calling in to order Pay-Per-View events, which reduces call volume for the next event. It is also an easy way to drive new Pay-Per-View sales. The DHS team is not only remarkably responsive to our needs, but can often anticipate what we will need before we do. With thousands of callers holding at any given time, our hold messages must be top-notch. Digital Hold Systems provides the sophistication and service we need to ensure our customers have the best possible experience while they wait. I highly recommend them to anyone looking to improve their customers’ experience.
Julie GambleMarketing, Time Warner Cable
Not only has your service enhanced the professional image we want to project, but it enables us to make every call a potential customer for additional services.
Craig W. RauchlePresident, Inter-Tel
Our advertising on-hold program is working great and we have received numerous comments from our customers on the effectiveness of this tool.